Payment Policy

eRentals payments come into the seller bank account registered with the online portal through NEFT.
The details of each amount are available on the seller dashboard via prepaid and postpaid accounts. While prepaid account are payment made by
buyers before delivery by debit or credit card, net banking, e wallet, etc., postpaid account are cash on delivery payments. It also has special
settlements, such as seller protection fund payments, advertising services, and eRentals Fulfillment payments. eRentals makes payments separately from both these accounts. The payment is credited to your bank account only if there is a positive balance in these two accounts.
It may not be out of place to mention that the balance may be negative as well due to returns, etc. The settlement amount is the Total Order Item value minus eRental’s Marketplace Fee. The marketplace fee includes elements such as eRental’s selling commission, collection fee, fixed fee, shipping fee, and taxes.
Remember, the marketplace fee varies for each product. The total selling commission can be different for different products. So do the
other elements such as shipping fees that are charged with the volume of the product. However, the collection fee, as well as the fixed fee, remains the same.

Example : If a product has been sold for Rs. 1000 online and the marketplace fee is Rs. 200, the amount that will be credited into the account
of the seller will be Rs. 1000 minus Rs. 200, i.e. Rs. 800. The same would reflect on the seller dashboard, as well as the bank account registered with eRentals.

You will be required to provide requisite Know Your Customer (KYC) information/documentation to eRentals prior to completion of 24 (twenty four) months or such other period as may be prescribed under applicable laws. If you fail to complete your KYC, no further credit shall be allowed in your eRentals Pay balance: Money account. However, you will be able to use the balance available in your zon Pay balance: Money account. Eligible customers who have Small PPIs (with cash loading facility) as on December 24, 2019 may receive a communication from eRentals regarding the conversion of their accounts to Small PPIs (without cash loading facility). Such conversion will be done within such time period as intimated by eRentals, but no later than 24 (twenty-four) months from the date of creation of your Small PPIs (with cash loading facility). If you wish to continue using your Small PPIs (with cash loading facility), please notify eRentals of the same using the weblink provided in such communication within a period of 90 days from receipt of such communication or before expiry of 24 (twenty four) months from the date of creation of your Small PPIs (with cash loading facility) (whichever is earlier). All customers holding Small PPIs (with cash loading facility) post December 24, 2019, i.e., customers other than the eligible customers as mentioned above, will be to upgrade to a full KYC account by completing full KYC with eRentals.

DOCUMENT REQUIRED
Documentation and Verification Policy

The Subscriber allows the Company to access their credit information from Credit Information Companies(Recordant Private Limited) in order to assess their creditworthiness and curate personalized products.

Any and all personal data and financial information (including the credit score) whether relating to the Subscriber, its personnel, or other data subjects, shall be provided by the Subscriber to the Company in compliance with applicable data protection laws and the Subscriber, from the date hereof, permits the Company to process and transfer such data itself and by its branches, representative ones, subsidiaries, affiliates, legal and regulatory authorities, and designated third parties for enabling the Company to assess the offer made by the Subscriber or to undertake legal compliances (including inter alia undertaking KYC) applicable to the Company in relation to the proposed Subscription or providing services or Experiences to the Subscriber or for enabling the Company to manage the relationship with the Subscriber or undertaking statistical and risk analysis, reporting and for compliance with the applicable laws.

B2C

All prospective Customers of eRentals must comply with the documentation and verification policy. Customers are required to Update the following documents during placing the order for their desired products.eRentals reserves the right to cancel any order as per internal policies subject to documentation / Field verification.eRentals might request additional documents on a case-to-case basis. The same will be notified via email and SMS.

WORKING PROFESSIONALS / EMPLOYED / SALARIED PROFESSIONALS

Mandatory Documents

  • Adhaar Card
  • Pan Card
  • Recent passport size Photo
  • Company name, address and Official Email id

    • Self Employed

    Mandatory Documents

  • Adhaar Card
  • Pan Card
  • Recent passport size Photo
  • GST number
  • Address proof and Official Email id

    • Freelance

    Mandatory Documents

  • Adhaar Card
  • Pan Card
  • Recent passport size Photo
  • Address proof and Official Email id

    • Students

    Mandatory Documents

  • Adhaar Card
  • Pan Card
  • Govt id card
  • Recent passport size Photo
  • Address proof and Official Email id
  • Working Parent / Guardian Permanent address proof

    • Additional Documents

    We might also ask for the following docs in some cases

  • Parents Bank Statement
  • Parents Govt id

    • * 6 months Bank Statement might be asked to be uploaded in some cases

    Note: While we appreciate you sharing your documents, please note that ‘eRentals’ reserves the right to confirm or decline the order on a case by case basis.

    FOREIGN NATIONALS

  • Copy of VisaCopy of Passport
  • HR Letter/ Rental Agreement/ Recent Utility Bill (Delivery Address Proof)
  • Local Company / Business Reference.
  • Foreign nationals with Employment visas only eligible for availing services
  • Visa expiry should be 6 Months +
  • Documents will be taken offline for foreign nationals

    • NRI/POI

  • Visa / PIO Card
  • Passport
  • HR Letter/ Rental Agreement/ Recent Utility Bill (Delivery Address Proof)
  • Local Company/ Business Reference.

    • Note: While we appreciate you sharing your documents, please note that ‘eRentals’ reserves the right to confirm or decline the order on a case by case basis.

    B2B: Customers renting for business use for their rented / own commercial establishments

    Note

  • eRentals will not entertain orders from Customers staying in PGs, Hostels, and Hotels as the same is considered as a temporary requirement.
  • eRentals reserves the right to cancel any order as per internal policies subject to documentation / Field verification.
  • eRentals might request additional documents on a case-to-case basis. The same will be notified via email and SMS.
  • Documentation of B2B orders will be taken offline including contract
  • The advance deposit amount varies depending on the order value for B2B orders

    • SOLE PROPRIETOR

  • PAN CARD of the business entity/ Sole proprietor issued by the Income Tax Department of India.
  • Address proof of the proprietor ( DL/ Aadhar/ Voter Id/ Passport)
  • GST certificate/ Sales and Income tax returns / Registration or licensing document issued by the Central Government or State Government Departments or municipal authorities / 4-Certificate/registration document issued by the sales tax/professional tax authorities.
  • Delivery Address Proof

    • PARTNERSHIP FIRMS

  • PAN CARD copy of the firm
  • Registered Partnership Deed
  • Power of Attorney granted to a partner of an employee of the firm to transact business on its behalf.
  • ID/address proof of the main partners and persons holding the Power of Attorney
  • Proof of Legal name
  • Delivery Address Proof

    • LIMITED LIABILITY PARTNERSHIP or LLP

  • PAN CARD copy of the LLP
  • Copy of the LLP agreement.
  • Copy of the Incorporation document and DPIN of the designated partners.
  • Copy of the certificate of Registration issued by the ROC concerned.
  • Copy of the Resolution to avail furniture on rent from M/s House of Kieraya Pvt. Ltd & Power of Attorney, if granted, to its managers, officers or employees.
  • Government Issued Permanent address proof - DL/ UID/ Passport/ Voter Id (Permanent Address Proof) of the authorized person.
  • GST certificate / Registration or licensing document issued by the Central Government or State Government Departments or municipal authorities / Certificate/registration document issued by the sales tax/professional tax authorities
  • Current Address Proof - Rental Agreement/ Recent Utility Bill (Delivery Address Proof)

    • COMPANIES / PVT LTD

  • PAN CARD of the company
  • Certificate of incorporation/commencement of business and DIN
  • Memorandum & Articles of Association
  • Authorization letter for entering into a contract to avail furniture on rent from House of Kieraya Pvt. Ltd & Power of Attorney, if granted, to its managers, officers or employees.
  • ID and address proof of the authorized signatories duly attested by the company.
  • List of directors with contact numbers
  • Delivery/mailing address proof of the company

    • TRUST/ CLUB/ ASSOCIATIONS

  • Certificate of Registration.
  • Power of Attorney granted to transact business on its behalf.
  • ID and address proof of the authorized signatories duly attested by the company.
  • Any document listing out the names and addresses of the trustees, beneficiaries, and those holding power of Attorney.
  • Resolution of the managing body of the foundation.
  • Declaration of Trust/Bye-Law of society/Bye-law of Association/Bye-law of the club.
  • Attach the name and address of the founder, Manager/director, and the beneficiaries.
  • telephone/fax number, Telephone bill, Utility bill apart from the above for delivery proof.

    • Note: While we appreciate you sharing your documents, please note that ‘eRentals’ reserves the right to confirm or decline the order on a case by case basis.